Our one-day and multi-day programs allow you to delve deep into soft-skills training and really revolutionize an organization by having a robust learning experience for participants. These programs are in-depth, sophisticated experiential learning events that allow for skills assessment, reflection on past experience, recognition of behaviors and preferences, and the creation of an action plan for improvement. A range of topics are available, from negotiation training to employee performance management, change management training, communication styles, and more.

Training

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WHAT’S MY LEADERSHIP STYLE

In order for you to improve your leadership, you first have to understand the varied strengths and weaknesses within your own abilities. Leadership style is someone’s unique way of influencing others to work towards specific goals. The most effective leaders have the flexibility to adapt their leadership styles to meet the requirements of individual people and different situations. In What’s My Leadership Style?, you’ll learn how to identify your own personal leadership style (including Direct, Spirited, Considerate, and Systematic), discover how to utilize your own personal qualities, and explore how to use your talents to adapt to critical situations.

LEADERSHIP UNLIMITED PROFILE

The Leadership Unlimited Profile is a scientifically-backed, research-based assessment tool designed to provide valuable, targeted feedback on behaviors which can inhibit quality leadership and manager effectiveness. Unlike many leadership tools, which often focus on building strengths through activities via a situational leadership questionnaire, Leadership Unlimited targets areas where participants are mostly likely to fail. By identifying and removing these limiting behaviors, or “derailers,” leaders can perform at their highest levels, helping prepare participants for management roles, critical transitionary periods, and team building.

MATRIX MANAGER INVENTORY

Managing has only grown more challenging over time. With remote workers, different teams, and real-time results, the simplified, top-down approach taught in many businesses classes is being substituted for what appears more like a spider’s web — a matrix. And this makes effective management a task that’s much easier said than done. Since managers need to be more fluid and flexible than ever before, Matrix Manager Inventory: Leading in a Collaborative Environment offers a training package featuring a mix of self-assessment, workbook activities, and classroom workshop capable of benefitting everyone from mid-level managers to project managers who need to oversee globally dispersed teams.

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WHAT’S MY COMMUNICATION STYLE?

Uncover preferred styles of verbal and nonverbal communication with the fast and fun What’s My Communication Style?. Using a 24-item inventory, participants will learn their preference for one of 4 communication styles, recognize the various facets of communication, and learn how to use their own style to enhance communication.

THE INFLUENCING STYLES INVENTORY

Do your managers recognize the communication style they use to deal with day-to-day problems? Are they using the best approach? The Influence Styles Inventory underscores for your managers the importance of assertiveness in getting others to do what they want ‐ as an alternative to coming on too strong or backing off.

PRESENTATION SKILLS PROFILE

Presentation Skills Profile is designed for use by anyone who is called upon to prepare and deliver presentations. Those who require their audience to agree with a conclusion and/or course of action will gain particular benefit by using the profile.

Training

True Growth Academy, Leader Development Training Program (1 Day)

The True Growth® Academy, designed for management level leaders, provides a structured development of both the principles and applications of authentic leadership. The overall objectives of the True Growth® Academy experience are to understand the principles and benefits of authentic leadership; to create an environment of self-discovery, growth, and leadership development; to gain clarity and conviction of one’s personal values and how they align with the organization; to gain clarity of one’s personal life purpose with the associated benefits of focus, passion, balance and true enjoyment; to build a set of personal leadership disciplines that support one’s life purpose and values; to engage participants in rich, challenging discussions that will promote original thinking in relation to both personal and professional development; to provide participants with multiple assessment tools designed to help them discover their authentic true selves; to explore the roots of organizational disengagement; to help leaders of organizations better understand how to create work environments and relationships that lead to passionately engaged teams. LWMIII Consulting provides a 1 day leader development course with a compressed program – each participant completes coursework and develops a personal True Growth® Model.

True Growth Academy – Leader Development Training Program (1 1/2 Days)

The True Growth® Academy, designed for management level leaders, provides a structured development of both the principles and applications of authentic leadership. The overall objectives of the True Growth® Academy experience are to understand the principles and benefits of authentic leadership; to create an environment of self-discovery, growth, and leadership development; to gain clarity and conviction of one’s personal values and how they align with the organization; to gain clarity of one’s personal life purpose with the associated benefits of focus, passion, balance and true enjoyment; to build a set of personal leadership disciplines that support one’s life purpose and values; to engage participants in rich, challenging discussions that will promote original thinking in relation to both personal and professional development; to provide participants with multiple assessment tools designed to help them discover their authentic true selves; to explore the roots of organizational disengagement; to help leaders of organizations better understand how to create work environments and relationships that lead to passionately engaged teams. LWMIII Consulting provides a 1.5 day leader development course program – each participant completes coursework, develops a personal True Growth® Model, self-reflection time, learns to journal, completes a life story exercise, and, if requested by the client, completes a 360° individual leadership assessment with individual coaching.

True Growth Academy – Leader Development Training Program (4 Day) Resident, Gettysburg, PA

The True Growth® Academy, designed for management level leaders, provides a structured development of both the principles and applications of authentic leadership. The overall objectives of the True Growth® Academy experience are to understand the principles and benefits of authentic leadership; to create an environment of self-discovery, growth, and leadership development; to gain clarity and conviction of one’s personal values and how they align with the organization; to gain clarity of one’s personal life purpose with the associated benefits of focus, passion, balance and true enjoyment; to build a set of personal leadership disciplines that support one’s life purpose and values; to engage participants in rich, challenging discussions that will promote original thinking in relation to both personal and professional development; to provide participants with multiple assessment tools designed to help them discover their authentic true selves; to explore the roots of organizational disengagement; to help leaders of organizations better understand how to create work environments and relationships that lead to passionately engaged teams.

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MANAGING BY MOTIVATION

Increase management effectiveness through improved motivation skills. Managers will learn to understand their own motivations as well as take into account employees’ motivations as they relate to performance and change issues.

IT’S OKAY TO BE THE BOSS

Here is a great one-day workshop that will change the way anyone in management thinks about their role. It’s Okay to Be the Boss offers an 8-step “back to basics” boot camp that will engage managers, supervisors, and leaders to take charge, build healthy relationships with employees, increase productivity, and reduce turnover.

SUPERVISING WITH CONFIDENCE

The role of supervisor has changed dramatically through the evolution of the organization. Supervising with Confidence gives supervisors practical training for today’s on-the-job challenges. The complete and ready-to-train workshop provides the rare opportunity to examine skill strengths and development areas as well as practice strategies, all in a safe learning environment.

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DEALING WITH CHANGE

Dealing with Change offers a proactive, 5-step plan for coping with the challenges of organizational change. This business simulation takes a focused, personal, and proactive approach to managing the emotional side of change, helping employees learn how to regain a sense of control and turn negative emotions into positive actions.

LEADING CHANGE AT EVERY LEVEL

In decades past, change leadership used to fall squarely on the shoulders of the executive echelon. But in today’s empowered organizations, the responsibility of championing change cascades throughout the organization, regardless of authority or position. Leading Change at Every Level is comprehensive self-assessment and classroom workshop that measures skill level and develops the five behaviors of effective change leaders. It’s the training toolkit every trainer needs to build competent change leaders from the top to bottom.

WORKING THROUGH ORGANIZATIONAL CHANGE PROGRAM

Everyone has a reaction to change, whether the change is organization-wide or specific to individual departments or employees. The more we know about the process of change, the better equipped we are to take steps toward the acceptance of change and adapt to it in our work and our lives.

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BECOMING A CUSTOMER SERVICE STAR

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

CUSTOMER SERVICE ACTIVITIES FOR TRAINING

Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address critical questions.

CUSTOMER SERVICE COMMITMENT

The Customer Service Commitment Profile is designed to help individuals understand how much “service excellence” is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed.

TELEPHONE SKILLS TRAINING ACTIVITIES

The Telephone Skills Training Manuals, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls.